Good English communication skills;
Attention to details and analytical skills;
Hard working, performance driven, solution oriented, team centric;
Be a fast learner and able to multitask / prioritise;
Customer orientated / driven to achieve customer satisfaction;
Not shy from taking responsibility and assuming ownership.
Manage incidents across UK according to procedures, customer and area specifics.
Drive incidents towards a successful resolution;
Ensure service level agreements are met;
Personal and shared mailbox management;
Backlog and escalation management;
Liaise with customers, book appointments for engineers and ensure appointments are met;
Using agreed tools, keep customers up to date;
Liaise with the field engineering team in order to dynamically plan the engineer work day throughout;
Identify opportunities for improvement;
Who we are
SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.
What we do
We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe.
We serve over 2,500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.
Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.
Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.