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Descopera cum talentul tau poate fi folosit la SCC
SCC Services Romania Published: 04/08/2016
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Job Type
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Description

Candidatul ideal

- Knowledge of hardware environments (PC)

- Above average knowledge of Windows (Windows 7/Server 2008 and focus on Windows XP / Server 2003) and common problems solving skills

- Knowledge of MS Office above average and skills to solve common problems

- Above average knowledge of networking (LAN)

- Customer-oriented attitude, good ability to relate through telephone and written communication

- Strong communication skills and being able to integrate your efforts into a team work

- Advanced French or English language skill – very good verbal and written skills

 

Descrierea jobului

Main responsibilities:

- to provide technical support remotely consistent with established service agreement (SLA )

- to analyze and resolve reported incidents within the competences set

- to maintain contact with the client and other parties involved in resolving incidents - to act as technical support for field engineers

- to monitor and report incidents and issues raised; suggest medium and long term solutions

- to identify any particular customer requirement

- to decide impact activities ( emergency or incident )

- to update the records with the details of all actions taken and with new information obtained

- to provide solutions by phone, email or remote connection to incidents and requests according the SLA’s

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