Join Our Team!
Are you passionate about technology and helping people solve problems? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we'd love to hear from you!
As a
Service Desk Analyst, you will be the first point of contact for our users, providing technical support and delivering an excellent customer experience. You'll have the opportunity to develop your technical skills, work with leading technologies, and make a real impact by helping users stay productive every day.
What We're Looking For
We're seeking a customer-focused and solution-oriented professional who is eager to learn and grow within the IT support field.
Required Skills & Experience
- Excellent written and verbal communication skills in French and English.
- Good knowledge of Windows operating systems.
- Experience supporting and troubleshooting Microsoft Office and Microsoft applications.
- Strong customer service and communication skills.
- Proactive, results-oriented, and solution-driven mindset.
- Ability to work effectively both independently and as part of a team.
- Availability to work full-time on-site.
Nice to Have
- Previous experience in a Service Desk, Help Desk, or Technical Support environment.
- Basic networking knowledge.
- Familiarity with IT Service Management (ITSM) tools and incident management processes.
Key Responsibilities
As part of our Service Desk team, you will:
- Provide first-line technical support via phone, email, and remote assistance.
- Diagnose and resolve incidents and service requests efficiently.
- Log, track, and update incidents and requests within the ITSM tool.
- Support end users with hardware and software issues.
- Troubleshoot and maintain workstations, printers, monitors, phones, and other IT equipment.
- Escalate unresolved incidents to the appropriate support teams while ensuring timely follow-up.
- Deliver outstanding customer service and create positive experiences with every interaction.
- Contribute to continuous improvement initiatives and support process enhancements.
What We Offer
We believe in investing in our people and providing an environment where they can thrive professionally and personally.
Learning & Development
- Access to high-quality technical training delivered by our dedicated Learning & Development team.
- Internal and external training opportunities.
- Certification and training cost reimbursement for qualifications included in your Individual Development Plan.
- Genuine career growth and advancement opportunities.
Benefits
Fixed Benefits
- Private medical insurance.
- Employee referral bonus program.
- Transportation allowance.
- Foreign language allowance.
- Easter and Christmas bonuses.
- Free access to the Bookster digital library.
- Long-term career development opportunities.
Flexible Benefits
- Meal vouchers.
- Holiday and cultural vouchers.
- Shopping vouchers (eMAG, IKEA, and other partners).
Why Join Us?
At SCC, you'll be part of a collaborative and supportive environment where your ideas are valued, your development is encouraged, and your contribution truly matters. Whether you're looking to build your IT support career or take the next step in your professional journey, this role offers the opportunity to learn, grow, and succeed.
Ready to make an impact? Apply today and become part of a team dedicated to delivering exceptional support and outstanding customer experiences.
